PRODUCTS
FREIGHTOS
FreightOS
BY Nehlum
AI FREIGHT EMPLOYEE
FreightOS: AI Freight Forwarding Software and Logistics CRM
Your freight software only knows what you tell it.
When a customer email is missed, a document isn't entered or a shipment record goes stale, the system has no way of knowing, and neither does your customer. FreightOS is an AI freight employee built into your CRM and operations. It reads every email and document, updates the data, sends RFQs to your vendors, keeps customers informed and watches every air, sea and road shipment. Your team prices and decides.
- Reads every email
- Extracts the data
- Updates the system
- Asks your vendors
- Informs your customers
- Tracks every shipment
- You decide
Four divisions
Freight Forwarding
Customs Clearance
Land Transport
Warehousing
The animation: a busy forwarding desk with a shipment record in the middle, surrounded by incoming emails, a bill of lading, a spreadsheet and shipment cards. One email is unread and one field on the record is empty. Your software only knows what you tell it. The unread email slides away: missed email. A bill of lading arrives and the record does not change: missing data. The ETA still shows yesterday: outdated update. Then the clutter fades and the FreightOS node appears. Email: read. Document: extracted. System: updated. An RFQ goes out to four vendors, their rates come back, and a customer receives a shipment update. Air, sea and road shipments move on a map with live tracking and an updated ETA. FreightOS. Move smarter.
01THE QUESTIONS
What happens when an email is missed?
Answer five questions about your freight desk. The meter shows how much could be leaking out every month because your software only knows what someone remembered to tell it.
How many vendors do you chase for rates on every inquiry, one email at a time?
How often is the same shipment data typed into two systems?
How many "where is my shipment?" calls does your team take every day?
How often does a wrong or outdated record cost you money?
SAR leaking every month
- Profit lost on missed inquiries
- Chasing vendors for rates 200 h
- Re-keying shipment data 62.5 h
- Answering status calls 52 h
- Costly data errors
Illustrative estimate. Your figures will differ.
How we calculate
- Missed = inquiries × % missed × 20% win rate × SAR 1,200 gross profit per shipment
- Vendor chasing = inquiries × vendors × 5 minutes ÷ 60 × SAR 60 per hour
- Re-keying = shipments × minutes ÷ 60 × SAR 60 per hour
- Status calls = calls per day × 26 working days × 6 minutes ÷ 60 × SAR 60 per hour
- Errors = errors × SAR 1,500 (wrong charges, storage, re-work)
Your software only knows what you tell it.
What if your software could do the work?
What if every email became data the moment it arrived?
What if your vendors were asked for rates before you finished your coffee?
What if your customer heard about the delay from you, first?
02THE SOLUTION
Your inbox already knows. FreightOS reads it.
Inquiries, rate replies, BLs, arrival notices and ETA changes already reach your team every day. FreightOS reads them as they arrive, updates the right record, talks to your vendors and keeps your customers informed. The same intelligence layer connects all of it.
-
What arrivedRate request: 2×40HC Shanghai → Dammam, FOB, ready 20 Oct
What FreightOS extracts and updatesNew inquiry: customer, origin, destination, mode, equipment, Incoterm and cargo-ready date. The KAM is alerted.
-
What arrivedDraft BL for SHP-90412
What FreightOS extracts and updatesContainer and seal numbers, gross weight and consignee go onto the shipment record. Mismatches are flagged.
-
What arrivedCarrier advisory: ETA Jeddah 11 Oct → 14 Oct
What FreightOS extracts and updatesThe shipment ETA is updated and the customer is notified.
Every update depends on someone remembering to type it.Every update comes from what already arrived.
EmailsDocuments
Vendors
- Blue Wave Lines
- Orient Sea Agency
- Gulf Line Partners
- Pacific Bridge Logistics
- Cedar Air Cargo
- Falcon Air Freight
FreightOS
Customers
- Al Noor Trading
- Gulf Build Co.
- Horizon Contracting
- Delta Foods
- Prime Motors
Shipments
How FreightOS works
-
01
Read
Every email and attachment, across shared and personal inboxes: inquiries, rate replies, BLs, AWBs, arrival notices and carrier advisories.
-
02
Extract & update
Origin, destination, cargo, mode, Incoterm, references, weights and dates go straight into the inquiry or shipment record. Duplicates are merged and the responsible KAM is alerted.
-
03
Ask vendors
The RFQ goes to the right vendors for the lane. Replies are captured, chased and compared on rate, transit time and validity.
-
04
Inform customers
ETA changes, arrivals and status answers reach the customer automatically.
-
05
Monitor
Every air, sea and road shipment is tracked live, and delays and data mismatches are flagged.
-
06
You decide
Your team approves the quote, confirms the booking and resolves flags. Every action is recorded.
03SEE IT WORK
One morning. Twelve emails. Two inquiries, two RFQs, one quote ready to approve.
This is a real-looking forwarding inbox on a normal morning. Click any email to watch FreightOS read it, update the record and talk to vendors or customers. Or press the button and let it work through the whole inbox.
- 12emails read
- 2inquiries created
- 1duplicate merged
- 2RFQs sent to 7 vendors
- 4rates captured
- 3shipments updated
- 2customer updates sent
- 1flag
- 1quote ready
Freight inbox0 unread
EmailsDocuments
Vendors
FreightOS
Customers
Shipments
Choose an email to see what FreightOS did with it.
Not operational: FreightOS skipped it and changed nothing.
RFQ-7731RFQ · Gulf Line Partners
What FreightOS didCaptured the rate. 3 of 4 vendors have replied, so the comparison is ready, and a reminder went to Pacific Bridge Logistics.
Before
- Rate
- Not entered
- Transit
- Not entered
- Valid to
- Not entered
After
- Rate
- USD 1,790 / 40HC
- Transit
- 20 days
- Valid to
- 30 Oct
Flag resolved by your team
Sent by your team
Rate comparison · RFQ-7731
| Vendor | Rate | Transit | Valid to | Result |
|---|---|---|---|---|
| Orient Sea Agency | USD 1,720 / 40HC | 24 d | 18 Oct | Excluded: validity ends before cargo is ready (20 Oct) |
| Gulf Line Partners | USD 1,790 / 40HC | 20 d | 30 Oct | Recommended: lowest valid rate |
| Blue Wave Lines | USD 1,850 / 40HC | 18 d | 31 Oct | Valid, USD 60 higher |
| Pacific Bridge Logistics | — | — | — | Awaiting reply · reminder sent 09:35 |
Draft quote to Al Noor Trading
- Buy rate
- USD 1,790 / 40HC
- Margin
- 12%
- USD
- Quantity
- 2×40HC
- Total
FreightOS never sends a price on its own.
Quote sent by your teamThe email
Our rate for RFQ-7731: USD 1,790 per 40HC, 20 days transit, valid until 30 October.
You decide
FreightOS reads emails and documents, creates and updates inquiry and shipment records, merges duplicates, sends RFQs to the vendors on your approved list for each lane, collects rates and sends reminders, and sends shipment status and ETA updates to customers. Everything it does on its own is logged, and any automatic message can be switched to "approve first". Prices and bookings always wait for your team.
04KNOW WHERE IT STANDS
Where is every shipment, and every account, right now?
Three questions every freight manager asks. Pick one.
Will my customer hear about the delay from me or from someone else?
SHP-90388Prime Motors
- Mode
- Sea
- Route
- Shanghai → Jeddah
- Status
- Delayed
- ETA
- ETA 11 Oct → 14 Oct
- Customer informed
- Automatically, 09:50
| Shipment | Mode | Route | Status | ETA | Customer informed |
|---|---|---|---|---|---|
| Sea | Shanghai → Jeddah | Delayed | ETA 11 Oct → 14 Oct | Automatically, 09:50 | |
| Sea | Nhava Sheva → Dammam | On time | 9 Oct | Status reply, 10:10 | |
| Sea (export) | Dammam → Rotterdam | Docs flagged | ETD 8 Oct | Weight mismatch open | |
| Air | Frankfurt → Riyadh | Landed 6 Oct | — | Arrival notice | |
| Road | Dammam → Kuwait City | In transit | 7 Oct 10:00 | Via FleetOS | |
| Sea | Arrived Dammam | In customs | — | Customs file with CustomsOS |
Which customer is shipping less than they promised?
Q3 2026 · planned vs actual
| Account | Planned | Actual | Achieved |
|---|---|---|---|
| Al Noor Trading | 40 TEU | 28 TEU | 70% |
| Gulf Build Co. | 12,000 kg air | 13,100 kg | 109% |
| Horizon Contracting | 30 TEU | 31 TEU | 103% |
Al Noor: 3 inquiries quoted, 0 booked; last KAM visit 41 days ago.
Task created for KAM Sara A.Below 80% of plan turns red. Illustrative.
Can I get the answer without building a report?
Show me the top 5 customers by sea volume this quarter
Horizon Contracting 31 TEU · Al Noor Trading 28 TEU · Prime Motors 22 TEU · Delta Foods 17 TEU · Gulf Build Co. 9 TEU
Which quotes expire this week without a reply?
3 quotes: INQ-24480 (Delta Foods), INQ-24491 (Prime Motors), INQ-24502 (Al Noor Trading)
Which shipments are delayed right now?
1 shipment: SHP-90388, Shanghai → Jeddah, +3 days; customer already notified
ما هي الشحنات المتأخرة هذا الأسبوع؟
شحنة واحدة: SHP-90388 من شنغهاي إلى جدة، متأخرة 3 أيام، وتم إبلاغ العميل.
Ask in English or Arabic.
Illustrative. On your data, answers come from your live records.
05INQUIRY TO INVOICE
Can you follow one shipment from the first email to the invoice?
Every shipment follows one connected record. Each step is captured as it happens, from the first email, so sales, operations, finance and the customer all see the same thing.
Each division has its own pipeline and KAM ownership. Choose one to see the steps it owns.
INQ-24518Draft quote to Al Noor Trading
- 6 Oct 08:02 Email received Inquiry INQ-24518 created from the email FreightOS
- 6 Oct 08:02 RFQ sent 4 vendors asked FreightOS
- 6 Oct 09:34 Rates compared Gulf Line Partners recommended FreightOS
- 6 Oct 09:40 Quote approved USD 4,010 sent to Al Noor Trading Your team
- 7 Oct Booking confirmed Becomes shipment SHP-90455 Your team
- 18 Oct Documents Draft BL read, record updated FreightOS
- 22 Oct In transit Live tracking, ETA monitored FreightOS
- 11 Nov Customs File checked by CustomsOS CustomsOS
- 12 Nov Delivery Trucked by FleetOS, POD captured FleetOS
- 12 Nov Invoice Invoice raised from the shipment Finance
One record. Every step. Nothing retyped.(Illustrative)
06CAPABILITIES
One AI freight employee. CRM, operations and intelligence in one system.
- AI monitored inbox
- Smart field extraction
- RFQ auto-matching
- Automatic vendor RFQs and rate collection
- Rate comparison by validity, transit and price
- Duplicate detection
- Shipment record linking
- Document reading (BL, AWB, arrival notices)
- Data mismatch flags
- Automatic customer ETA and status updates
- Live shipment monitoring
- Conversational analytics in English and Arabic
CRM
Customer 360
Profiles, contacts, credit terms and import/export potential by mode and lane.
Leads & Inquiries
Every lead and inquiry across four divisions, with SLA tracking.
Quotations
Quotes with revisions, validity and win/loss tracking.
KAM Workplace
Activities, follow-ups, account health and targets per KAM.
Operations
Shipment Lifecycle
Booking to delivery across sea, air and road.
Operations Board
Every active shipment by stage, from pickup to POD.
Documents
BLs, AWBs, certificates and invoices on the shipment record.
Exceptions & Alerts
Delays, document holds and mismatches flagged automatically.
Intelligence
Budget vs Actual
Planned vs shipped volumes by account, lane and period.
Command Center
Live sales and operations dashboards for management screens.
Ask Your Data
Plain-language questions in English or Arabic.
Who uses it
- Sales & KAMsInquiries, quotes and accounts
- PricingRFQs, rates and margins
- OperationsShipments, documents and exceptions
- Customer serviceStatus and updates
- FinanceInvoicing and collections
- ManagementDashboards and the morning brief
07BEFORE / AFTER
From data dependency to AI-driven freight operations.
Switch to "Software that works" to see what changes for your team, and what management sees every morning.
| Core pain | AI action | Human outcome |
|---|---|---|
| Customer emails missed in busy inboxes | AI reads every email the moment it arrives | No inquiry lost |
| Inquiries typed into the system by hand | AI extracts origin, destination, cargo, mode and Incoterm and creates the inquiry | No re-keying |
| The same request arrives twice | AI detects and merges duplicates | No double quotes |
| Chasing vendors for rates one by one | AI sends the RFQ to the right vendors and collects replies | Rates in hours, not days |
| Comparing rates in Excel | AI ranks valid rates and drafts the quote | Faster quotes, fewer errors |
| Documents arrive but the record doesn't change | AI reads BLs, AWBs and notices and updates the shipment | Records always current |
| Wrong or mismatched data | AI flags mismatches between documents and bookings | Errors fixed before they cost |
| Customers calling "where's my shipment?" | AI sends ETA changes and status replies | Customers informed first |
| Delays found when the customer complains | AI monitors every air, sea and road shipment | Delays caught early |
| Management sees last week's report | Morning freight brief | Decisions on today's data |
| Pricing the deal and committing to the customer | — | Your team decides |
Morning freight briefTo: management · 07:30
- Emails read overnight12
- Inquiries created2
- Duplicates merged1
- RFQs out2
- Vendor replies4 of 7
- Quotes waiting for approval1
- Shipments delayed1
- Customers already notified1
- Data flags open1
- Accounts below 80% of budget1 (Al Noor Trading)
Illustrative
Management sees last week's report.
Inquiries live in personal inboxes, rates in spreadsheets, and status in phone calls. Nobody can say what was missed.
08WHO IT'S FOR
Built for every team that moves freight.
Freight forwarders
Hundreds of inquiries, rates and updates a day across sea and air.
A sample email FreightOS reads
"Rate request: 2×40HC Shanghai → Dammam, FOB."
NVOCCs & consolidators
Many shippers, many vendors, one container.
A sample email FreightOS reads
"Can you add 4 CBM to the Thursday consolidation?"
Customs brokers
Every file starts with an email and a stack of documents (works with CustomsOS).
A sample email FreightOS reads
"Arrival notice: SHP-90401 at Dammam, 4 free days."
Land transport & GCC trucking
Road moves across borders, updated as they happen (works with FleetOS).
A sample email FreightOS reads
"Truck for Dammam → Kuwait City tomorrow?"
3PL & contract logistics
Warehousing customers who also ship (works with WarehouseOS).
A sample email FreightOS reads
"Please release 12 pallets and book transport to Riyadh."
09GETTING STARTED
Three steps to go live.
Connect
We connect FreightOS to your operational inboxes and load your customers, vendors and open shipments.
Configure
We set up your four divisions, vendor lists per lane, quote rules, customer update rules and approvals.
Go live
Emails become inquiries and updates, vendors are asked automatically, customers are kept informed, and management gets the morning freight brief.
10FAQ
Questions forwarders ask first.
What is FreightOS?
FreightOS is AI freight forwarding software and logistics CRM, built by Nehlum. It reads every email and document, updates inquiries and shipments, sends RFQs to vendors, keeps customers informed and monitors every air, sea and road shipment. Its CRM, operations and analytics share one record across freight forwarding, customs clearance, land transport and warehousing.
How does FreightOS use AI?
FreightOS works as an AI freight employee. It reads incoming emails and documents, extracts the data, creates or updates the right record, merges duplicates, asks vendors for rates, compares the replies and sends customers ETA and status updates. Your team approves quotes, confirms bookings and resolves anything it flags.
Can FreightOS create inquiries from email automatically?
Yes. The AI monitored inbox reads each email as it arrives. It extracts the customer, origin, destination, cargo, mode and Incoterm, creates the inquiry, links it to any open RFQ or shipment, merges duplicate requests and alerts the responsible KAM under your customer ownership rules.
Can FreightOS send RFQs to vendors and compare rates?
Yes. FreightOS sends the RFQ to the vendors on your list for that lane, captures each reply and sends reminders to vendors who haven't replied. It then compares rates on price, transit time and validity, excludes rates that expire too early, and drafts the quote for your team to approve.
Does FreightOS keep customers updated automatically?
Yes. When an ETA changes, a shipment arrives or a customer asks for status, FreightOS sends the update from live tracking data. You can require approval before customer messages are sent, and every message is recorded on the shipment.
Which divisions does FreightOS cover?
FreightOS covers freight forwarding, customs clearance, land transport and warehousing. Each division has its own pipeline and KAM ownership, and shipments are tracked from booking to delivery across sea, air and road. It works with Nehlum's CustomsOS, FleetOS and WarehouseOS.
Which systems does FreightOS integrate with?
FreightOS integrations are modular, so you activate only what you need. They include accounting systems, marketing tools, shipping-line and airline tracking, and business intelligence tools such as Power BI and Looker Studio.
Can my team ask FreightOS questions in Arabic?
Yes. Anyone on your team can ask business questions in plain English or Arabic, for example top customers by volume, quotes about to expire or delayed shipments, and get the answer instantly without building a report or writing SQL.
READ · UPDATE · INFORM
That's FreightOS.
Interested? Try it now. FreightOS does the reading, updating, asking and informing. Your team prices and decides.
Also from NehlumInquiryOSthe same AI inbox as a standalone product
Works withCustomsOSFleetOSWarehouseOSTerminalOS