PRODUCTS FREIGHTOS
FreightOS BY Nehlum
AI FREIGHT EMPLOYEE

FreightOS: AI Freight Forwarding Software and Logistics CRM

Your freight software only knows what you tell it.

When a customer email is missed, a document isn't entered or a shipment record goes stale, the system has no way of knowing, and neither does your customer. FreightOS is an AI freight employee built into your CRM and operations. It reads every email and document, updates the data, sends RFQs to your vendors, keeps customers informed and watches every air, sea and road shipment. Your team prices and decides.

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  • Reads every email
  • Extracts the data
  • Updates the system
  • Asks your vendors
  • Informs your customers
  • Tracks every shipment
  • You decide
Four divisions Freight Forwarding Customs Clearance Land Transport Warehousing

The animation: a busy forwarding desk with a shipment record in the middle, surrounded by incoming emails, a bill of lading, a spreadsheet and shipment cards. One email is unread and one field on the record is empty. Your software only knows what you tell it. The unread email slides away: missed email. A bill of lading arrives and the record does not change: missing data. The ETA still shows yesterday: outdated update. Then the clutter fades and the FreightOS node appears. Email: read. Document: extracted. System: updated. An RFQ goes out to four vendors, their rates come back, and a customer receives a shipment update. Air, sea and road shipments move on a map with live tracking and an updated ETA. FreightOS. Move smarter.

01THE QUESTIONS

What happens when an email is missed?

Answer five questions about your freight desk. The meter shows how much could be leaking out every month because your software only knows what someone remembered to tell it.

QUESTION 1 · MISSED EMAIL

How many customer inquiries went unanswered last month because nobody saw the email?

8%
QUESTION 2 · VENDOR CHASE

How many vendors do you chase for rates on every inquiry, one email at a time?

4
QUESTION 3 · MISSING DATA

How often is the same shipment data typed into two systems?

15
QUESTION 4 · OUTDATED UPDATE

How many "where is my shipment?" calls does your team take every day?

20
QUESTION 5 · WRONG DATA

How often does a wrong or outdated record cost you money?

5

SAR leaking every month

SAR 37,890
Profit lost on missed inquiries
SAR 11,520
Chasing vendors for rates 200 h
SAR 12,000
Re-keying shipment data 62.5 h
SAR 3,750
Answering status calls 52 h
SAR 3,120
Costly data errors
SAR 7,500

Illustrative estimate. Your figures will differ.

How we calculate
  • Missed = inquiries × % missed × 20% win rate × SAR 1,200 gross profit per shipment
  • Vendor chasing = inquiries × vendors × 5 minutes ÷ 60 × SAR 60 per hour
  • Re-keying = shipments × minutes ÷ 60 × SAR 60 per hour
  • Status calls = calls per day × 26 working days × 6 minutes ÷ 60 × SAR 60 per hour
  • Errors = errors × SAR 1,500 (wrong charges, storage, re-work)
See FreightOS do the work
02THE SOLUTION

Your inbox already knows. FreightOS reads it.

Inquiries, rate replies, BLs, arrival notices and ETA changes already reach your team every day. FreightOS reads them as they arrive, updates the right record, talks to your vendors and keeps your customers informed. The same intelligence layer connects all of it.

  • What arrivedRate request: 2×40HC Shanghai → Dammam, FOB, ready 20 Oct

    What FreightOS extracts and updatesNew inquiry: customer, origin, destination, mode, equipment, Incoterm and cargo-ready date. The KAM is alerted.

Every update depends on someone remembering to type it.Every update comes from what already arrived.

EmailsDocuments

Vendors

  • Blue Wave Lines
  • Orient Sea Agency
  • Gulf Line Partners
  • Pacific Bridge Logistics
  • Cedar Air Cargo
  • Falcon Air Freight
FreightOS

Customers

  • Al Noor Trading
  • Gulf Build Co.
  • Horizon Contracting
  • Delta Foods
  • Prime Motors

Shipments

How FreightOS works

  1. 01

    Read

    Every email and attachment, across shared and personal inboxes: inquiries, rate replies, BLs, AWBs, arrival notices and carrier advisories.

  2. 02

    Extract & update

    Origin, destination, cargo, mode, Incoterm, references, weights and dates go straight into the inquiry or shipment record. Duplicates are merged and the responsible KAM is alerted.

  3. 03

    Ask vendors

    The RFQ goes to the right vendors for the lane. Replies are captured, chased and compared on rate, transit time and validity.

  4. 04

    Inform customers

    ETA changes, arrivals and status answers reach the customer automatically.

  5. 05

    Monitor

    Every air, sea and road shipment is tracked live, and delays and data mismatches are flagged.

  6. 06

    You decide

    Your team approves the quote, confirms the booking and resolves flags. Every action is recorded.

06CAPABILITIES

One AI freight employee. CRM, operations and intelligence in one system.

  • AI monitored inbox
  • Smart field extraction
  • RFQ auto-matching
  • Automatic vendor RFQs and rate collection
  • Rate comparison by validity, transit and price
  • Duplicate detection
  • Shipment record linking
  • Document reading (BL, AWB, arrival notices)
  • Data mismatch flags
  • Automatic customer ETA and status updates
  • Live shipment monitoring
  • Conversational analytics in English and Arabic

CRM

  • Customer 360

    Profiles, contacts, credit terms and import/export potential by mode and lane.

  • Leads & Inquiries

    Every lead and inquiry across four divisions, with SLA tracking.

  • Quotations

    Quotes with revisions, validity and win/loss tracking.

  • KAM Workplace

    Activities, follow-ups, account health and targets per KAM.

Operations

  • Shipment Lifecycle

    Booking to delivery across sea, air and road.

  • Operations Board

    Every active shipment by stage, from pickup to POD.

  • Documents

    BLs, AWBs, certificates and invoices on the shipment record.

  • Exceptions & Alerts

    Delays, document holds and mismatches flagged automatically.

Intelligence

  • Budget vs Actual

    Planned vs shipped volumes by account, lane and period.

  • Command Center

    Live sales and operations dashboards for management screens.

  • Ask Your Data

    Plain-language questions in English or Arabic.

Who uses it

  • Sales & KAMsInquiries, quotes and accounts
  • PricingRFQs, rates and margins
  • OperationsShipments, documents and exceptions
  • Customer serviceStatus and updates
  • FinanceInvoicing and collections
  • ManagementDashboards and the morning brief

READ · UPDATE · INFORM

That's FreightOS.

Interested? Try it now. FreightOS does the reading, updating, asking and informing. Your team prices and decides.

Try it now Request a demo Discover More Talk to us

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