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CustomsOS BY Nehlum
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CustomsOS: AI Customs Clearance Software for Saudi Arabia

What if you knew what was missing before it became a problem?

Detention, port storage, a wrong HS code, an SFDA or SABER requirement found at the last minute, or simply a document nobody asked the customer for. Most clearance delays start in the inbox. CustomsOS is an AI customs employee: it reads every customer email and attachment the moment it arrives, checks the file against the shipment's requirements, identifies exactly what's missing, and asks the customer for it straight away. Your broker files a complete declaration.

Request a demo See It Work
  • Reads every email
  • Checks every document
  • Finds what's missing
  • Asks the customer
  • Follows up
  • Your broker files
CHECKS FOR Certificate of origin SFDA SABER Health & halal certificates HS code Invoice vs packing list

The animation: a busy port, and alerts arrive one after another: detention charges, port charges increasing, wrong HS code, missing SFDA requirement, certificate missing. A customer email with a commercial invoice and a packing list is opened by hand; the certificate of origin and a required certificate are missing, and an additional requirement needs checking. We forgot to ask. Then a new email arrives and CustomsOS reads it: email received, attachments read, documents checked, missing requirements identified. It sends the customer a message listing what is missing, the customer replies with the documents, and the file is complete. Impossible? Not anymore. CustomsOS. Clear faster.

01THE QUESTIONS

Detention again? Extra port charges? Wrong HS code?

Answer five questions about your clearance desk. The meter shows how much could be leaking out every month because a document was missing, wrong or asked for too late.

QUESTION 1 · DETENTION

How many shipments sat at the port last month waiting for a document?

10%
QUESTION 2 · HS CODE

How often is an HS code corrected after the declaration is filed?

4
QUESTION 3 · LAST MINUTE

Did you find out at the last minute that a shipment needed an SFDA or SABER certificate?

3
QUESTION 4 · WE FORGOT TO ASK

How many customer files arrive incomplete, and how long does it take to chase them?

35%
QUESTION 5 · BY HAND

How long does it take to check one customer's documents by hand?

25

SAR lost to clearance delays every month

SAR 36,180
Detention & port storage while waiting for documents 36 container-days
SAR 14,400
HS code corrections
SAR 6,000
Last-minute SFDA / SABER surprises
SAR 9,000
Chasing customers for missing documents 63 h
SAR 3,780
Checking documents by hand 50 h
SAR 3,000

Illustrative estimate. Your figures will differ.

How we calculate
  • Delay = shipments × % delayed × 3 days × SAR 400 per container-day (detention + port storage)
  • HS corrections = corrections × SAR 1,500 (amendment, rework, penalty risk)
  • Regulatory surprises = surprises × SAR 3,000 (extra days, rush certificates, re-inspection)
  • Chasing = shipments × % incomplete × 1.5 h × SAR 60 per hour
  • Checking = shipments × minutes per file ÷ 60 × SAR 60 per hour
See CustomsOS check them
02THE SOLUTION

Every document checked the moment it arrives.

CustomsOS connects to the inboxes your customers send documents to. It reads each email and attachment, works out what the shipment is, builds the list of documents that shipment needs from your requirement rules, and checks what's there, what's missing and what doesn't match.

Required from your rules HS 0207.14

  • Commercial invoiceReceived
  • Packing listReceived
  • Bill of ladingReceived
  • Certificate of originMISSING
  • Health certificateMISSING
  • Halal certificateMISSING
  • SFDA requirement for food importsTO CONFIRM

3 missing · 1 to confirm

Attached

Commercial invoicePacking listBill of lading

Requirements come from your requirement library, the rules your team keeps in CustomsOS by commodity, HS chapter, origin and mode. CustomsOS checks files against those rules; it does not replace regulatory advice.

The three sample shipments, checked against the requirement rules:

  • Frozen chicken cuts · Brazil → Dammam · sea, reefer. Required: Commercial invoice, Packing list, Bill of lading, Certificate of origin, Health certificate, Halal certificate. Attached: Commercial invoice, Packing list, Bill of lading. Missing: Certificate of origin, Health certificate, Halal certificate. To confirm: SFDA requirement for food imports.
  • Air compressors · China → Dammam · sea. Required: Commercial invoice, Packing list, Bill of lading, Certificate of origin, SABER shipment certificate. Attached: Commercial invoice, Packing list, Bill of lading, Certificate of origin. Missing: SABER shipment certificate.
  • Cosmetics · France → Riyadh · air. Required: Commercial invoice, Packing list, Air waybill, Certificate of origin, SFDA product listing reference. Attached: Commercial invoice, Packing list, Air waybill, Certificate of origin. Missing: SFDA product listing reference.

How CustomsOS works

  1. 01

    Read

    Every customer email and attachment (invoices, packing lists, BLs, AWBs and certificates), including scanned PDFs and photos.

  2. 02

    Understand

    Identifies each document, the shipment, the commodity and its likely HS code, the origin, the mode, the port and the ETA.

  3. 03

    Check

    Compares the file with your requirement rules, and cross-checks quantities, weights, values and parties across documents.

  4. 04

    Ask

    Sends the customer one clear message listing exactly what's missing, and follows up until it arrives.

  5. 05

    Prioritise

    Ranks open files by ETA, so the shipment arriving tomorrow is handled before the one arriving next week.

  6. 06

    Your broker files

    Your broker confirms the HS code and submits a complete declaration. Every step is recorded.

06CAPABILITIES

One AI customs employee. Every file, every rule, every reminder.

  • Reads emails and attachments (PDF, scans, photos)
  • Document type recognition
  • Requirement checks by commodity, HS, origin and mode
  • Missing-document detection
  • Invoice vs packing list cross-check
  • HS code suggestions with reasons
  • Regulated-goods flags (SFDA, SABER)
  • Customer requests and reminders
  • ETA-based prioritisation
  • Duty and VAT estimate
  • Declaration data preparation

  • Document Inbox

    Every customer email and attachment read, sorted into shipment files.

  • Requirement Library

    Your rules for which documents each shipment needs.

  • File Checker

    Missing documents and mismatches found on arrival.

  • Customer Requests

    Clear requests and reminders until the file is complete.

  • HS Classification Assist

    Suggested codes with reasons, confirmed by your broker.

  • Readiness Board

    Every open file ranked by ETA and risk.

  • Duty & VAT Estimator

    Early landed-cost estimates for customers.

  • Declaration Prep

    Complete, checked data ready for filing.

  • Reports & Audit Trail

    Every document, message and decision recorded.

Who uses it

  • AdminUsers, rules and audit log
  • Customs BrokerHS confirmation and filing
  • Documentation OfficerFiles and customer requests
  • Operations ManagerReadiness and escalations
  • Customer ServiceCustomer replies
  • FinanceDuty, VAT and charges
  • CustomerUpload documents and see file status

READ · CHECK · ASK

Impossible? Not anymore.

CustomsOS does the checking, chasing and preparing. Your broker files.

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