PRODUCTS SUPPORTOS
SupportOS BY Nehlum
AI SUPPORT EMPLOYEE

SupportOS: AI Complaint Management and Support Ticketing

SupportOS watches every inbox in your company. It catches complaints, refund requests, cancellations and angry replies the moment they arrive. Then it turns each one into a ticket, routes it to the right team, and escalates it to management if it isn't resolved in time. Every issue caught. Every customer answered.

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  • Detects issues
  • Scores anger
  • Creates tickets
  • Routes to the right team
  • Escalates on time
  • Your team resolves
01THE PROBLEM

Somewhere in your inboxes, a customer is losing patience right now.

Answer five questions about your team. The meter shows how many customers you could be losing because an issue was missed, sent to the wrong person, or answered too late.

QUESTION 1 · BURIED

How many customer complaints are sitting unread in someone's inbox right now?

300
QUESTION 2 · WAITING

How long does an angry customer wait before anyone replies?

9
QUESTION 3 · OWNERSHIP

Who owns this complaint, and does anyone actually know?

20
QUESTION 4 · LOST

How many refund requests and cancellations turned into lost customers because nobody acted in time?

35
QUESTION 5 · MANAGEMENT

Does management hear about serious issues before the customer goes public?

48

Customers at risk every month

21 customers
Revenue at risk
SAR 168,000 / month
Issues slipping through
60 / month
Angry customer waits
9 h
Management finds out after
48 h

Illustrative estimate.

How we calculate
  • Slipping = issues × % with no clear owner
  • At risk = slipping × % that leave
  • Revenue = at risk × customer value
See SupportOS catch them
02THE SOLUTION

Meet your AI support employee.

SupportOS connects to your company's email environment. Wherever a customer issue lands (shared mailboxes, branch inboxes or an employee's personal inbox), it is caught, understood, ticketed and owned.

  1. 01

    Issue detected

    AI reads every incoming email and recognises complaints, refund requests, cancellations, frustrations and service requests, and ignores newsletters and internal chatter.

  2. 02

    Classified & scored

    Issue type, customer, order/invoice references and amounts are extracted. Sentiment is scored, so angry customers jump the queue.

  3. 03

    Ticket created

    A complete ticket appears on the SupportOS board. Nobody retypes anything.

  4. 04

    Routed to the right team

    Billing, Logistics, Customer Care, Retention or Technical, based on your routing rules.

  5. 05

    Customer acknowledged

    The customer instantly receives a ticket number. An AI-drafted reply waits for your agent to approve.

  6. 06

    Tracked & escalated

    SLA timers run. If the ticket isn't resolved in time, it moves up your escalation matrix to management.

05CAPABILITIES

Everything your support desk should catch, caught automatically.

  • Complaints
  • Angry replies
  • Refund requests
  • Order cancellations
  • Contract cancellations
  • Billing errors
  • Duplicate charges
  • Delivery delays
  • Wrong or damaged items
  • Repeat complaints
  • Churn signals
  • Service requests
  • Technical issues
  • Staff behaviour complaints

  • Watches every inbox

    Shared, department, branch and individual mailboxes.

  • Understands customer issues

    Classifies issue type and filters out noise.

  • Sentiment & anger scoring

    Angry and at-risk customers rise to the top.

  • Automatic tickets

    A complete ticket on the SupportOS board, with all details extracted.

  • Smart routing

    The right team, every time, based on your rules.

  • Instant acknowledgement

    The customer gets a ticket number in seconds.

  • AI-drafted replies

    Agents review, edit and send in one click.

  • SLA timers & escalation matrix

    On-time replies, and management alerted when it matters.

CATCH · ROUTE · ESCALATE

Every issue caught. Every customer answered.

SupportOS does the catching, sorting and chasing. Your team does the fixing.

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